When you receive your order of extensions there will be 1 tester weft and 1 main pouch containing the full set of extensions. Please open the tester weft first to ensure you are satisfied with the product. Once the seal on the main pouch has been broken you are no longer eligible for a refund/return. We do not accept returns of opened hair in order to keep our warehouse sanitary.
SHIPPING FOR EXCHANGES/RETURNS
If you need to refund/return your hair, please contact our customer service team with your full name and order number for a free return label. You are eligible for a free return label if your order total was $75 dollars or greater.(firstname.lastname@example.org)
If your tester weft is not the correct color match, you are eligible for a free return/exchange.
Once your return is received at our warehouse please allow 3 business days for it to be processed. Our customer service team will then contact regarding your order.
If eligible for a refund, a credit will be applied to your credit card or original method of payment within 5-7 days (may vary depending on your bank.)
OUR LIFETIME RETURN POLICY
As long as the main, sealed pouch has not been opened or tampered with you will always be eligible for a refund/return on all extension products. Sale items, however, are final sale.
Free Domestic US shipping is offered for purchases of $75 or greater.
Barefoot Blonde Hair fulfills orders from 9 AM to 3 PM every business day, Arizona Time. Please allow 2 business days for fulfillment/handling. Expedited shipping ensures that your order will be sent out the same business day if placed before 3 PM. The only orders that do not include tracking information are Home Try On orders, but they follow the USPS First Class Mail shipping standards.
- USPS First Class Mail (US) Shipping.
- 3-4 business days
*Expedited shipping (USPS First Class Mail)
- 1-3 business days
2.USPS First Class International Mail (Canada only)
- 7-10 business days
- 2-5 business days
OUR SHIPPING ADDRESS
Please send all returns to:
Barefoot Blonde Hair
150 E Alamo Dr Suite 9
Chandler AZ 85225